1 reviews | Active since Feb 2011
No Service - Online Banking Call Center
<p>An EFT went off from my account of which I do not know the source or reason.</p> <p> </p> <p>An online callback request went unanswered. I also phoned them but you hold on for what seems to be an eternity with no answer.</p> <p> </p> <p>I need to find out where this money has gone to and why. Please call me.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
I received assistance from a very friendly and helpful consultant, thank you. I am however not satisfied with the events that transpired after our conversation which I put to you as follows:
I was under the impression that the outstanding amount on my Credit Card would have been debited from my account.
Furthermore, after my conversation with your complaints department following my Hello Peter complaint, I was under the impression that the necessary amount would be debited on the 1st of every month going forward.
I've always had a debit order arrangement for my credit card facility and I do not know why this has changed.
I just received an SMS stating that this facility has been suspended as the account is in arrears.
As it stands now, I will unfortunately not be able to make payment this month as requested in the SMS due to the fact that I was placed under the impression that everything was in order no less than a few days or a week ago at most.
Please now tell me what you want, when you want it and how you want it done, i.e.:
Hi sir, by the [date] ensure that you pay every single instalment on you budget facility.
Then sir, make sure that you pay [whatever percentage] on your straight facility.
Then, you need to give me your assurance that the money that I pay into my straight facility will not be transferred into my budget facility.
In other words, what I'm asking above is for you to either instruct me to do everything manually or to do everything on your side electronically, without error by a certain date, preferably the 1st of every month.
I received assistance from a very friendly and helpful consultant, thank you. I am however not satisfied with the events that transpired after our conversation which I put to you as follows:
I was under the impression that the outstanding amount on my Credit Card would have been debited from my account.
Furthermore, after my conversation with your complaints department following my Hello Peter complaint, I was under the impression that the necessary amount would be debited on the 1st of every month going forward.
I've always had a debit order arrangement for my credit card facility and I do not know why this has changed.
I just received an SMS stating that this facility has been suspended as the account is in arrears.
As it stands now, I will unfortunately not be able to make payment this month as requested in the SMS due to the fact that I was placed under the impression that everything was in order no less than a few days or a week ago at most.
Please now tell me what you want, when you want it and how you want it done, i.e.:
Hi sir, by the [date] ensure that you pay every single instalment on you budget facility.
Then sir, make sure that you pay [whatever percentage] on your straight facility.
Then, you need to give me your assurance that the money that I pay into my straight facility will not be transferred into my budget facility.
In other words, what I'm asking above is for you to either instruct me to do everything manually or to do everything on your side electronically, without error by a certain date, preferably the 1st of every month.