SZ
Saffer72 ZA

1 reviews | Active since Mar 2009

01 Nov 2017, 10:28

No service once more

They promised to send me info in 2-3 days, but it's been 3 weekd, and no response. What's more, after I received a quote for short-term insurance, I changed a few details and had some questions, but I've had no response after a week. I've tried phoning the consultant, Patrick Walker, but the call gets dropped. when I eventually got through I left a message for him, but I still haven't heard from him yet.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Nov 2017, 11:04
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)