1 reviews | Active since Jun 2016
No service on the cellphone application
<p>I had made an arrangement on the application last month and even thanked a consultant on the chat that the service was excellent and without hassle. 15 Days later when I needed the same assistance I was informed that the system is down and could not be helped. The following day I was informed that I could not be assisted on the same platform and need to contact a certain department. Currently I am sitting with an unpaid debit order and get calls each and every day to remind me of the deduction. How on earth are you now calling me whereas when I needed your help I could not be assisted?</p> <p> </p> <p>Your service is getting pathetic each and every day and hopefully would end our relationship very soon</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
i just received a call from the Complaints department and the lady apologised for the inconvenience caused whereas the consultant did not give me the terms and conditions of the change of the deduction date on a debit order and also for their system which was offline and they could not even send an sms or make a call to notify their valued customer that their system is back. Unfortunately for me as a customer my ITC is affected - NO RESOLUTION!!!!
i just received a call from the Complaints department and the lady apologised for the inconvenience caused whereas the consultant did not give me the terms and conditions of the change of the deduction date on a debit order and also for their system which was offline and they could not even send an sms or make a call to notify their valued customer that their system is back. Unfortunately for me as a customer my ITC is affected - NO RESOLUTION!!!!
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good day,
Will I be receiving feedback any time soon because I am TIRED AND FRUSTRATED with your call centre people calling me each and every day for the payment? I am definitely not gonna ay all the fees accrued. Please let me know in time to look for a bank that listens and put themselves in their customers's shoes.
Good day,
Will I be receiving feedback any time soon because I am TIRED AND FRUSTRATED with your call centre people calling me each and every day for the payment? I am definitely not gonna ay all the fees accrued. Please let me know in time to look for a bank that listens and put themselves in their customers's shoes.