No Service nor feedback

<p>A bit more than a month ago I called the call centre to find out about a consolidation loan, 1stly the lady came back after some info given and said they cannot help with a normal loan but only a consolidation loan, which I did ask for initially, the lady said she will check out all things and get back too me in a few minutes, well its more than a month now. So Monday I app**** online which also showed that I will only qualify for a consolidation loan which I accepted and got to the last page where it said someone will phone me back regarding completing my application, we are now at Wednesday afternoon and no one phoned me yet, what pathetic service and this from one of the biggest banks in SA. Can someone please get back to me with an answer.</p>