No Service / No Help and No way for us to run our Business Account

We are a startup company who opened a business account with FNB hoping that we could get piece of mind and good service as promised but it has been nothing but an inconvenience, problem and complete lack of help in any way to get us going.

Our account was opened in April as, what was meant to be a 2 owner business account.

After being at the bank for a couple of hours this account was opened and we were told that it will all be setup and sorted as soon as we do a deposit to activate it. This was faaaaar from reality.

After activating the account we tried to get ourselves register for Internet Banking, after numerous attempts using both our details and the account number it refused to allow the registration. So we contacted the call centre who said that we already had a Profile so this needed to be removed before we could try again, being at the mercy of the bank we asked for this be done.

I then tried the next day and i was then prompted with a message to say we must use the CARD NUMBER and PIN to register but we did not order an ATM card. So, once more we waited and then received the card in the first week of May.

After opening the card we then saw that it was for the business but under one of the directors name as well. We checked at an ATM and we could not add recipients, change limits o do anything AND it had been linked to his personal account for some reason.

We then used the card to try registering online banking and no luck, all it did was supply a reference but we got NO contact or feedback from the bank at all so we called again and was told to go into our branch.

now the 3rd of May and after spending 4hrs at the branch and on the phone with Internet Banking we are told that we have to wait for a consultant to call and make an appointment with us to get it working.

The consultant called, asked if we have a laptop, scanner and internet access at the premises and when we said we don't we were told that we must go into a different branch to get this done for us with no details or attempt to assist and explain.

The service and help we received has been 0 to NONE and any attempt to get help has been dismal ! All we needed was an account with Internet Banking but we have had to operate a business with only an ATM card that wont let us do anything but draw a limited amount of funds.

I cannot believe that FNB is making us run around and jump through hoops just to open an account with Internet Banking properly when there are some sort of issues with how the FNB Branch opened the account and now they couldn't care less to actually assist.

There are a few days left of May and we would have done at least 100k of business using this account and seems as though thats all the bank cares about but if we cannot get a simple business account opened with FNB then i guess it means that we would be better off moving to ANY other bank that will actually HELP.

From what we have experienced during the time the account was opened until now, i have no expectation of anything being done to actually help or offer any help from FNB.

FNB : How can we help you ? ... I wish that were something they were true to and would help but sadly not.

This post is purely out of frustration from the lac of ANYTHING we have received from FNB and a last resort to possibly get something done to assist us and if not then this is one Business who will no longer be banking with First National Bank