LV
Lian V

1 reviews | Active since May 2016

01 May 2017, 10:28

NO SERVICE NO COMMUNICATION

<p>I have been a customer with FNB a while now, and every time I made a loan or Temp loan the money was in my account in an hours time, now on the 24th April i attempted to make a loan 3 hours later no money and no phone call, in the mean time ive received a msg my loan was approved and and ive received emails aswel, i called in the consaltant assisting me was very rood and you could hear she was not in the mood to help me after i was transf one place to another. stating now i have to send in payslips and and, i work for a FSP and if i treat my customers like FNB NO SERVICE treat me i would be fired. My loan was pre-approved and the now decliend!!</p> <p> </p> <p> </p> <p>To make Things worse i attempted to go to my app and try it again same thing emails msgs was send stating the loan is approved but no phone call but only this time when i received my pre - approval I sent every thing STILL NOTHING </p> <p> </p> <p> </p> <p>I understand its a sunday and a public holiday but FSP works 7days a week im even at work today.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2017, 09:28
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)