No service, no communication

Just about a week ago I complained about the very bad service from FNB from two Business Managers. Now again I receive pathetic service from a completely different department. Is this now the norm of the FNB staff? It really is coming through as a "we don't care" attitude.

A while ago I ordered a new credit card from ********** because my card expired. Because I stay on a very remote farm I seldom go to town so I did not collect the card on time and it was destroyed...... no problem. So on 5 October I emailed them regarding this, reference number ********** 5. Their answer: "We acknowledge receipt of your communication and advise that uncollected card has since been destroyed by the Branch, however a new card has been ordered to be delivered at the Ficksburg branch." So clearly they are saying they did order a new card. Since then I received NO communication whether it is indeed at Ficksburg or not. While the Olympus Branch Manager was assisting with my previous complaint about a week ago I also asked him to please find out from Ficksburg if their is indeed a card that needs to be collected. Ficksburg informed him that there was a card but it was destroyed. I can only assume that they are talking about the first card. On the internet banking system however there is a card that just needs to be activated! So I emailed them on Monday, same reference number, to enquire what is going on. On Tuesday they rep**** with a new reference number ********** 0 to tell me that they are attending to the query and will contact me soon. So what is your definition of "soon"? It is now Friday and NO communication from them. How difficult is this query for them? On Wednesday I emailed again to ask when I can expect feedback..... no response. On Thursday I emailed again...... no response. So it seems that nowadays the only way for us to receive proper service from FNB is to list complaints on Hello Peter.