No service ,No cards 3 weeks later

i just got off the phone with your call center premier bankers that idiot told me my account is locked because i did not give my proof or residence or id But i did else he would never have given my cheque card.Please can i have a supervisor phone me this is ridicules im not going to drive to a branch Like your 'premier banker said i must if they dont have my credit card HOW HARD IS IT TO GET CARDS FROM YOU GUYS YOU ALWAYS SAY SWITCH TO FNB IN UNDER 5MIN BUT YOU DON'T SAY IT TAKES YOU 3 WEEKS TO GET THE CARDS TO THE CLIENTS I NEED TO UPDATE MY BANKING DETAILS AT THE COMPANY BUT NOW ITS USELESS YOU GUYS ARE TAKING TO LONG.<br> nobody has followed up with me its been 14 working days and still no credit card delivery well done FNB if i do not get feed back i will be lodging a complaint on hello peter with every body names involved in this terrible service following people/departments have been no help <br> [Email Removed] center.is it possible for some one to phone that actually wants to help me