No service, No assistance, Nothing.

This is really disappointing, a bank which for years I praised as the best in SA, and the service i’ve received has been a nightmare to the point where for the first time i’m regretting opening a new account.

I recently opened a business account telephonically and requested my card get delivered to the Clearwater Mall branch. I received a text a week later to inform me that the card was delivered to the wrong location, and when I called I was told I need to go to the Clearwater Mall branch physically to rectify this - which I did.

Around 10 days later, I received a text again from the incorrect location (Cresta) to inform me that my card is still awaiting collection. The idea of returning to a branch in person, in 2021, to rectify the same issue again is majorly frustrating. To have my card delivered to the correct location seems like a very simple task, I haven't even begun transacting on this account and my stress with this bank have already begun.

I can’t reach anybody, It’s apparently nobody’s area as I keep getting redirected on an ongoing basis to different people, and at this point i’m thinking of just closing the account and moving to Standard Bank.

I doubt FNB would be willing to reimburse me for the fuel I spend going to fetch my card from the wrong location - which is far from where I stay. So now I am forced to go to Clearwater one last time.

As of right now, its anyones guess as to whether this time my query will be successful, or if I will walk out of Standard Bank Clearwater with a business account from them, but I can guarantee it will be one of the two.