Hellopeter
Share Your Experience

1 reviews | Active since Sept 2016

11 Oct 2017, 13:23

No Service, No answer... pathetic!!!

I have a problem needed to be sorted with my account, go to the bank and they place me on a phone, sat there for more than an hour on the telephone to the call centre, a total of 3 hours in 2 days waiting to speak to someone. The bank cant help me, its absolutely rediculous, especially if more than R6000 dissappers from my account thats the service one get!!

0
Replies (6)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2017, 13:39
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

's update11 Oct 2017, 17:04
Reviewer Update
Thank you so much, they phoned me and they are in the process of getting the problem sorted. Thank you so much for the help.
's update12 Oct 2017, 13:31
Reviewer Update
FNB called me yesterday and said they will refund me and I am still waiting for the money, when will this matter be resolved?
FNB (First National Bank)
FNB (First National Bank)'s reply12 Oct 2017, 14:56
Official

Good Day

Thank you for your posting,

Please be advised that upon your call yesterday you were advised of the turn around times which is 48 business hours for the refund to be processed. The agent will be contacting you again to advise you of the same.

Kind regards,

Hello Peter Team

Daffnie

's update13 Oct 2017, 11:53
Reviewer Update
They paid back the money and deducted a 3rd time this month the installment, ridiculous. I will close my fnb account if this is not sorted
FNB (First National Bank)
FNB (First National Bank)'s reply13 Oct 2017, 11:56
Official

Good Day

I have received this .

I sent this escalation to loans to investigate what is going on.

Apologies for the frustration caused.

Regards,

Daffnie Govender