TR
Theodore081 Rencken

1 reviews | Active since Nov 2016

16 Nov 2016, 09:11

No service, just ignorance

<p>I have purchased a FNB Connect simcard and ported my long use pay as you go cell no from Vodacom to FNB Connect still using Vodacom and I also purchase a FNB Connect Data Bundle Contract for 24 months with another FNB Connect Sim card. On 25 October, just after I loaded a large amount of airtime and Data Bundles on my FNB Connect Sim Card that I used on my Cell no, my cell no was ported to MTN without me giving any instruction for such transaction. I reported the incident immediately to FNB Connect and I also lodge a complain to FNB Connect where I requested an response to why this porting of my cell no was done and on whos instruction. It is now 22 days later and all I am getting from FNB Connect is ignorance, no feedback at all. Even my FNB Bank Manager, how assisted me in this matter for the past 2 weeks, was extremely discusted with the way FNB Connect is treating their customers. Due to me not getting my cell no restored on my phone and the fact that I lost a vast amount of money due to no phone connection for the past 3 weeks, this does not bother FNB Connect, because it is not them that is losiong money. I sincerely hope that people reconsider before they are changing to , or make use of the service of FNB Connect, </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Nov 2016, 09:38
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)