An
Annie naicker-supermuny

1 reviews | Active since Sept 2018

05 Sept 2018, 10:30

No Service in FNB Call Centres or the Entire FNB Business.

I have contacted the Fnb Customer Service Call Centre this morning to re-instate my debit Order and I have been put through to another consultant which mean they do not know what they are doing, this is my second time their Service is terrible. they place in competent people which has no manners or service experience. I am now sick and tired of my Service with them and now I have no option but to report their Service to Social Media maybe they will then catch a wake up. the Call Centre is always in experience people they never understand English and they do not know how to handle people.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Sept 2018, 11:16
Official

Good Day Annie naicker-supermuny ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***