No Service in FNB

We went to FNB cape gate to pick up our new card. Yet when we got there only 2 counters were open. 2 out of 8?<br> After we got our new card we printed out 3 months bank statements. The lady that helped us with our card, told us that the lady at the entrance will assist us with stamping the Statements. We waited for at least half an our before the same lady asked if we were helped. Half an our? Really??? Then she told us we need to wait for a consultant for the stamp. WHAT?! the story changed??? After some more time wasted she took the statements and went to stamp them herself. WHAT?! Why couldn't she do that from the start? What was so difficult about that? FNB Employees really need to get their act together.<br> And guess what. The new card does not even work!!! Its the 4th time that we ordered a new card that doesn't work. What is going on with FNB?