NO SERVICE - Gold Cheque Account

<p>During 2014 my husband was telephonically contacted by a FNB call centre agent and asked to switch his account from Nedbank to FNB and that everything will be done by them as to the notification to his employer for his salary as well as making the necessary debit order changes. NOTHING was ever done although all the relevant documentation was forwarded to them. </p> <p>The account was never used by us as FNBnever kept to their side of the deal to arrange all the necessary changes from Nedbank etc.</p> <p> I would also like to point out we have contacted FNB to close the account to avoid any fees herein when it was clear within the first 20 days after the account was opened that nothing was done from your side. We were told that the account could not be closed as the account was to new and that there were already fees payable. We also then informed the call centre that we were not liable for any cost as the account was never used by us. We then again was asked to go into the branch to close the account, which was done and the lady actually cut up the card and told us the account was closed. </p> <p>We therefore disagree that we should be held liable to pay anything on this account. </p> <p>We have continues send e-mails and is just being ignored by FNB.</p> <p> </p>