NO SERVICE FROM PRIVATE BANKING FNB

I opened my private banking with FNB in the last year with great promises that they will meet my needs and I will never be disappointed. I had no reason for leaving my then current private bank. I had issues with FNB from the beginning but let them slide thinking it will get better. However this is my last straw. I have been trying to get hold of my private banker for a month now with no success. I have called her cell, her landline spoken to numerous people who said she will call me back. Tomorrow is a month I still have not heard from her. I even called and checked if she still works there as her emails keep coming back. I spoke to the suite manager on the 18th November who promised she will call me back and guaranteed that she still works there. I am still waiting. I called again last week couldn't get hold of her left a message still waiting, I was told anyone can help which maybe true but what about the relationship I have with my banker. I have been nothing but disappointed with there service. The may have quantity with the amount of clients but definitely no quality.. I have no doubt that standard bank is far better with private banking as there clients always come first! I am truly disappointed and will never refer anybody to FNB private banking!