No Service from Private Bankers or Credit Card Division

<p>I app**** for a FNB Credit Card on the 27th January 2017. I was informed that I need to upgrade my savings account to a Private Cheque Account at an additional expense of more than R200 pm in account fees. I did that and received an approval email from the Credit Card section immediately. I signed the quote and to date have emailed it to them 4 times. </p> <p>The last feedback was that my Private banker should regenerate a new quote for me as my wife's name has to be removed. That has been more than a week ago. I have called the private banker line 19 times and got through once only to be told the new application department is not finished with my application. Please get your story straight. </p> <p>Either get it done or cancel everything !!!!! As to my so called "private banker" it pains me to say that it is nothing more than a *******. I pay over R200 pm for nothing. A plain savings account is only R49 pm and it does everything I need it to do.</p>