no service from pillar to post

i recently dealth with a lady called marcia a manger at the menlyn branch- i was under debt review and wanted to close my old cheque account with FNB, she then advised that i need to go and do the cancellation inside the branch<br> i then went to the branch today and was advised that they cannot cancel the account for me as i need to send an email <br> <br> i then sent marcia my clearance certificate and she now says she cannot assist me.<br> <br> i am trying to apply for a credit card and what these people dont realise is that the longer they take to cancel my account the nore likely i will have to end up paying banking charges for another month!!!<br> <br> all because of their incompetence and im requesting a very simple thing very disappointing that the manager is not even willing to assist with a simple query<br> <br>where is you peoples empathy and client centricty, do i have to write complaints on hello peter all the time before getting help!!<br> <div><br></div><div><em>(Supplier name changed from FNB Insurance Brokers to First National Bank by Hellopeter.com)</em></div>