1 reviews | Active since Feb 2017
No service from FNBConnect
<p>I joined FNB connect on Wednesday 5 April. I joined FNB connect for the unlimited package.</p> <p> </p> <p>At the branch I was told that after sim port has been completed I will be on the Unlimited package (I even signed a contract). This was suppose to take for hours.</p> <p>24 hours later I still could not make a call.</p> <p>I called the call centre and I was told I am on prepaid and I need to upgrade using *147*1#.</p> <p>I tried and got an error. Called the callcentre again and was told I should first make a payment into my account and the upgrade thougj *147*1#. I did exactly that. According to the call centre this should work after 4 hours. </p> <p> </p> <p>I waited 4 hours and was still on prepaid. I called the call centre and was told it would take 6-24 hours to activate. </p> <p> </p> <p>It is now 24 hours later, Saturday 8th of April and I am still on prepaid.</p> <p> </p> <p>If you dont want customers, dont advertise.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
