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tester.charles tester.charles

1 reviews | Active since Feb 2017

08 Apr 2017, 06:21

No service from FNBConnect

<p>I joined FNB connect on Wednesday 5 April. I joined FNB connect for the unlimited package.</p> <p> </p> <p>At the branch I was told that after sim port has been completed I will be on the Unlimited package (I even signed a contract). This was suppose to take for hours.</p> <p>24 hours later I still could not make a call.</p> <p>I called the call centre and I was told I am on prepaid and I need to upgrade using *147*1#.</p> <p>I tried and got an error. Called the callcentre again and was told I should first make a payment into my account and the upgrade thougj *147*1#. I did exactly that. According to the call centre this should work after 4 hours. </p> <p> </p> <p>I waited 4 hours and was still on prepaid. I called the call centre and was told it would take 6-24 hours to activate. </p> <p> </p> <p>It is now 24 hours later, Saturday 8th of April and I am still on prepaid.</p> <p> </p> <p>If you dont want customers, dont advertise.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Apr 2017, 12:07
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)