No service from FNB Investment fund desk and personal bankers

Exceptionally poor service (actually no service!) from FNB Investment fund service desk as well as FNB/RMB Private Clients service desk and personal bankers. Trying to obtain a simply IT3 tax certificate which is not available online due to a poor platform, turns out to be process of speaking to person upon person for literally hours, mails not being rep**** to etc. and matter still not resolved after trying for 24 hours.

One of their competitors issued me an IT3 within 2 minutes of speaking to a person, so now moving all my accounts to a bank that can provide a good service.