No service from FNB housing finance

On the 12th of January 2016 I reported FNB for their poor service. I complained about my ridiculous interest rate on my home loan (now 13.8%) and was basically told by a call-centre agent that I should look for another home loan provider. After I reported FNB on Hellopeter, I was contacted by the bank and told my request had been sent in for review and they apologised for the poor service. About a week later I received an SMS stating that they were experiencing a high level of queries and I would be contacted shortly. A month later, I still haven't heard a word. FNB uses the slogan \How can we help you?\" What a farce. Their attitude towards clients is one of absolute apathy. In the 3 years I have had a homeloan with FNB, I have found their staff unhelpful, disinterested and rude. It looks to me like this is the general trend as I have yet to see a compliment on this forum for FNB. It is one complaint after another... a reflection of poor service delivery. Setting an interest rate at 13.8% is unjust and will ultimately lead to me losing my home or moving the homeloan . Does FNB care? No! So no, FNB, you clearly CAN'T help me!"