NO SERVICE FROM FNB FIDUCIARY

Not having any joy with FNB fiduciary. My emails are being ignored.

I’m expecting feedback from Eugene Tammy Peffer, I have been emailing her from last week, I even took leave to try get this sorted but that made no difference cause i am not getting any kind of help from any FNB branch or Via email.

I am trying to wrap up my dads estate. FNB sent documents to the masters office and i got an sms from the masters office in Nelspruit confirming that it will take 21 days but nothing has happened since. This sms was received on the 11th of June. It’s now 30 August & there’s no feedback at all, so i went to the masters office and found the receptionist/administrator who asked for my reference number which i gave her, she then looked it up on her system and found that FNB needs to send them the “Undertaking” i then went to FNB Nelspruit Pinnacle for assistance and there was a lady who was helping me, she found that the specialist assigned to my case is Mpho Netshirembe. I emailed her & Dineo Mamatho. Mpho then rep**** stating that Eugene Tammy Peffer is the one dealing with the case now. Mpho also went as far as emailing Eugene in response to my email to her but there was no feedback at all from Eugene Tammy Peffer.

I followed up with Eugene last week Friday 23 Aug and there was no feedback. I followed up again with Eugene on the 27 of Aug & there was no feedback. It’s now the 30th of Aug and there’s still no feedback.

I would like feedback on this matter as soon as possible.