No service from FNB

I have still not been assigned a new personal banker after complaining about the incompetence of my previous "banker".

In addition, I called the Private Clients Suite this morning, only to listen to 5 minutes of non-stop disclaimers, to have my call picked up by some random person who didn't know how to use a microphone, and shuffled around for a minute trying to figure out, who shortly after then just dropped my call.

The service I am on costs R600 a month for absolutely shocking service. I do not understand why I am still with FNB, and I am seriously considering moving after 20 YEARS.