No service from FNB

I had all my digital banking blocked because my card and phone was ******. I went to the branch to unblock it, they told me to call *****line. I call the their *****line, they tell me they only accept calls from someone within fnb, i must contact private banker, i contact her and bo response. I contact the private suite, they can't assist, i must contact online banking . I contact online banking, no contact *****line. For two weeks, I cannot do any banking. And all I'm getting is the run around from FNB.