No service from FNb

Item: FNB (First National Bank)
Rating: 1
Author: Corne C

I app**** for a bond switch and personal loan as consolidation. No response from Homeloans. And on loan _ when I phones to complete the applI was told someone is working on it and will phone me to date...Nothing!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

25 Jan 2018, 09:36

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Home Loans complaint reference number is ***NF.

Loans Complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply25 Jan 2018, 09:36

Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Home Loans complaint reference number is ***NF.

Loans Complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Corne C's updateReviewer Update

31 Jan 2018, 16:48

I've sent an email on Sunday to Leareil Bornman illustrating the error message I receive when applying online for a personal loan, however she didn't bother to respond or direct my query.

Corne C's update31 Jan 2018, 16:48

Reviewer Update

I've sent an email on Sunday to Leareil Bornman illustrating the error message I receive when applying online for a personal loan, however she didn't bother to respond or direct my query.