No service from dispute department

The worse service I have ever seen. I have disputed 2 online card transaction on 4 February 2026. The bank informed me that I must cancel my card. No reference nr is given as I submitted my dispute on the FNB app and csncellstion of my card confirm dispute. After a month I following up everyday same story they will escalate it. Then last week I follow up again and Sydney from Card dusputes cinfirmed that reversal if disputes has been authosised and miney will reflect within 3 days in my account. It is now a week later now nobody knows what is going on and they will escalate it. Somrbody is not doing their work and I want feedback on my dispute that has been submitted more than a month ago. I want the manager details of the dispute department because he must look what is going on in his department because there is no service to clients. It is really pathetic but if you see alk the reviews on hello peter you can see all the people are so frustrated witb the bad service of Fnb.