No service from Deceased estate department

If I could I would give FNB zero stars

I have emailed them two weeks ago with regards to a deceased estate. To this day no one has contacted me or gotten back to me. You'd swear that the deceased department is probably run by deceased employees.

I emailed them a total of 4-5 times. I even spoke to customer care- the lady told me to forward her the emails and that she would escalate the matter, A whole week late and no one has contacted me.

I had a similar query with Discovery and the entire matter was resolved within a few days with them. FNB needs to learn a lot from companies like Discovery. Very very disappointing- FNB is no longer what it once was