NO SERVICE FROM BUSINESS BANKER

I have opened a business Account with a Trust Account at the same time. Money from another business was paid into my Trust account. When I wanted to transfer the money out, I get a message that there is a hold on the account. I am struggling since Friday 10 June 2022 to get answers. Even my personal banker is not very cooperative and does not give feedback, unless if I ask. For 2 days she is just saying she is waiting for feedback. What is the use of a private business banker if they can not help you or does no effort to speed up the query? I do not complain, but this is just rediculous. I never had this problems with my private banker on my personal accounts. I wonder if FNB is the place to be to have your busines account with as they do not seem to have the urgency.