No Service for to much money

So yesterday my card was declined for no reason. I phoned private client care to put an enquirey in and they said they will put it forward. This done, Refilwe Maboa got hold of me to make sence of this. My phone cut off while we were talking, i had to reboot my phone as it was not making a call. Phoned private care back to speak to Refilwe, o no she 'already knocked off' for today. I mean seriously, one moment you are on the phone with a client, the next if the phone cuts of you duck and run??

What bad service is this from fnb PRIVATE BANKING???? Why am I even private banking?