1 reviews | Active since Jun 2016
NO SERVICE FOR PRIVATE CLIENTS
<p>I am unable to ever reach my private banker by telephone. Any emails sent are only responded to in 2 - 5 business days. More than 3 complaints have been laid, but the issues have not yet been addressed or resolved. I pay R365 per month for a private banking facility but receive no service or assistance from FNB.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Many thanks for your prompt response. It is disappointing that a public platform is required to action service from FNB.
My previously lodges complaints with FNB are listed below:
Complaint lodged on 12 December 2016 - **********
Complaint lodged on 7 December 2016 - **********
Complaint lodged on 5 December 2016 - **********
Thank you
Many thanks for your prompt response. It is disappointing that a public platform is required to action service from FNB.
My previously lodges complaints with FNB are listed below:
Complaint lodged on 12 December 2016 - **********
Complaint lodged on 7 December 2016 - **********
Complaint lodged on 5 December 2016 - **********
Thank you
NO COMPLAINT RESOLUTION, NO CONTACT FOR ASSISTANCE, NO SERVICE FROM PRIVATE BANKER, NO SECURITY ON ACCOUNTS, NO ***** RESOLUTION SERVICES. TELL ME, HOW CAN FNB HELP ME? THEY HAVENT FOR 10 MONTHS AT A PREMIUM R365 PER MONTH AND OVER R190000 IN ***** AND SECURITY FAILURE
NO COMPLAINT RESOLUTION, NO CONTACT FOR ASSISTANCE, NO SERVICE FROM PRIVATE BANKER, NO SECURITY ON ACCOUNTS, NO ***** RESOLUTION SERVICES. TELL ME, HOW CAN FNB HELP ME? THEY HAVENT FOR 10 MONTHS AT A PREMIUM R365 PER MONTH AND OVER R190000 IN ***** AND SECURITY FAILURE