1 reviews | Active since Jul 2011
No service for premium dime
As a platinum account holder I am supposed to get certain services. I requested travel insurance on the 1st of September 2015 and sent numerous emails to this effect (Ref: SI-740486). My visa appointment is in 4 days and I still havent received the benefit I am paying for. Despite this, they have removed most of the benefits associated with the account and increased the pricing significantly this term. What am I paying for anymore? <br> <br> I have received countless emails and phone-calls from FNB to 'upgrade' my account to a Private account.... This harassment they are excellent at, but cant even provide the basic service I am paying for. First thing Monday morning Im closing all my accounts. Really getting sick of poor service for premium dime.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 759317.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 759317.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)