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mr.ruan.fourie mr.ruan.fourie
1 reviews | Active since May 2016
21 Nov 2018, 09:36
No Service. FNB is disappointing.
Is it reasonable to be kept on hold for 45 minutes when trying to contact the FNB Debt Review Call Center? I have to carry the cost of listening to "On Hold" excuses of High Call volumes!!! How difficult can a simple account query be?
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
21 Nov 2018, 10:03Good Day Ruan
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply21 Nov 2018, 10:03
Official
Good Day Ruan
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
mm
mr.ruan.fourie mr.ruan.fourie's updateReviewer Update
22 Nov 2018, 15:34I received a quick call regarding my review about my complaint, filled with apology and promises to get feedback but the end of that same day... and evidently nothing is resolved....
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mr.ruan.fourie mr.ruan.fourie's update22 Nov 2018, 15:34
Reviewer Update
I received a quick call regarding my review about my complaint, filled with apology and promises to get feedback but the end of that same day... and evidently nothing is resolved....