NO SERVICE FNB

Due Covid19 I had lost my income & requested FNB insurance claim on my current loans... it took 4 months for them to finally approve it. I in the meantime had no other alternative but to go onto Debt Review. I have not used my Current account in over 4 months now and they are aware that I am on debt review, however the bank charges have not been stopped nor has the account been closed at my email requests to their customer care centres, explaining that I am now without transport due to having to sell my vehicle, and the fact that the closest or nearest branch is over 25km away. I am sick and tired of the lack of service, especially since being an ex staff member of FNB. I am not interested in a phone call now. I expect those bank charges to be reversed and the account to be closed - PERIOD!