CS
Chantal S
1 reviews | Active since Sept 2019
28 Jan 2020, 04:52
No service
How do you give the option to stop a debit order of an account closed last year yet the app does not let you stop any debit order?? I've been calling with no response none to my emails as well! Now I have to go into the bank to stop the debit and do a reversal?? If I'm even lucky to get assistance at month end. Very dissatisfied.
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Replies (1)
FNB (First National Bank)'s replyOfficial
28 Jan 2020, 09:47Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply28 Jan 2020, 09:47
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***