No service due to phone lines.

Item: FNB (First National Bank)
Rating: 2
Author: Delene C

I phoned the FNB loans department to query the settlement on my personal loan account. I have tried making an enquiry from 09:00 - 12:00 on the 7th of December 2015. Guess what??? Network congested... okay - Technology has it's failing moments, but surely FNB has a \back up"method on providing a service for their clients. WRONG!!! I phoned other departments to enquire if they perhaps can help me or direct me to someone that can help - just with a telephonic settlement amount"

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Replies (1)

FNB (First National Bank)'s replyOfficial

07 Dec 2015, 15:45

Hello DeleneC,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 828546 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply07 Dec 2015, 15:45

Official