No Service Delivery

A one star review is being too generous in my opinion. I am deeply frustrated with the responses I received from a call centre agent while trying to confirm why my debit order was failing despite sufficient funds being in my account. The agent initially claimed that the debit order failed when it was processed on the 7th, which is unusual since my debit order date was actually for the 6th and there were funds available. Ironically, the debit processed immediately today (07/08/2024) when the agent ran it manually on her side while talking to me. I experienced a similar problem a few months before after I discovered FNB had incorrectly placed a hold on my bank account resulting in a failed debit order. It wasted half of my day to get to the root of the problem, let alone the pathetic reasons behind it. I was passed from department to department and back again before finding someone competent enough to direct me to the correct correct department to have it lifted and my debit order processed. It is unacceptable that FNB is quick to charge for services rendered but then fails to provide the service. They need to address their failures and train their staff correctly to solve problems instead of passing-the-buck or refusing to provide basic information I have asked for... like the call centre agents name, reason for the debit failure, and being blatantly ignored when asking to speak to a supervisor. Totally unnacceptable.