no service delivery

On Saturday 19 Sept 2015 my husband and myself visited FNB kollonade retail park to open a new business bank acc. We were sitting in the service area when a consultant started asking clients what they were there for. I told her we were there for a new business acc. She went to one of the consultants of which there were only 3 on duty and came back and said that we do ot need to wait as the queue was long, they have a rep that they can ask to come out to our business. She asked for our telephone numbers and address and promised that the rep will be in contact with us the following Monday to make an appointment to visit us.<br> <br> Today is Wed 23 sept, no call received nor a visit from the rep. Terrible service. Does this mean we should rather consider a different bank for our new account? Empty promises from this branch.