No Service delivery

As per telecon the following client had a number of loan accounts however 2 of the loan accounts with FNB which was paid up in December both account numbers ********** 438352 and account number ********** 162444 are still reflecting on his Experian credit report is in arrears, we have called the Personal Loan and Legal department on several occasions for the past 6 months however its either that they keep you on hold for 2 hours or they promise to update his credit profile but the consumers profile is still reflecting these accounts as unpaid and in arrears. The client is a Private Banker his relationship manager is also unable to help. Due to this he is now deciding on moving his business to another institution as there seems to be no solution to this problem.