CW
Carla W
1 reviews | Active since Apr 2010
27 Aug 2019, 11:06
No service
Trying to reach the Smart Housing Plan department. Held on the line for a consultant for 17 min. The consultant said I needed to be transferred through to an agent. The call was then cut-off, not transferred to anyone. After 17 minutes of holding on the line. I urgently need to speak to someone as regards settling the loan.
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
27 Aug 2019, 11:43Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
FNB (First National Bank)'s reply27 Aug 2019, 11:43
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
CW
Carla W's updateReviewer Update
30 Aug 2019, 07:30I sent an email to the '***' mailbox as instructed, on Tuesday morning. The automated reply indicates that I will receive a response in 24 to 48 hours. 48 hours has come and gone and I am still waiting for feeback! This is an extremely urgent matter and I need a response!!!
CW
Carla W's update30 Aug 2019, 07:30
Reviewer Update
I sent an email to the '***' mailbox as instructed, on Tuesday morning. The automated reply indicates that I will receive a response in 24 to 48 hours. 48 hours has come and gone and I am still waiting for feeback! This is an extremely urgent matter and I need a response!!!