No Service but service fees charged

in 2013 I was placed under debt review the process was then to take out a savings account, my platinum cheque account has remained active yet account was deemed dormant, im unable to transfer money into the account however the contact centre refuses to close account due to accumalated service fee for no service provided??? which means until i settle it will just increase i feel that when the system regonizes the account is dormant there needs to be some process to close account so fees dont accumulate.<br> <br> <br> i need the PLatinum chque account closed and all service fees removed from date account was declared dormant as this was an indication that it is not used should be closed.