NO-SERVICE BANKING

I opened an account with FNB recently. I need assistance with transferring money as well as putting the Online Banking app onto my laptop. I have phoned on more than one occasion and cannot get the problem resolved. Today I spent almost half an hour being pushed from one dept to another and eventually put the phone down.

It seem you have to drive out your petrol and sit in a bank queue to get anything done.

Online chat didn't help either.

I am thinking of remaining with my current bank. This is an unacceptable situation.