CS
Charlene S
1 reviews | Active since Dec 2020
20 Sept 2022, 12:51
NO Service!!!!!!!!!!!!!!!!!
I have been banking with FNB since 2017. On 25 August I opened 2 kids accounts linked to my bank account. I have spoke to Mpho, Siya, Mpumelelo and most recently to Nonhlanla. I am still waiting for my kids bank cards. They keep on telling me that the courier tried to call me. I told them this is nonsense since i have never received a call, Yesterday i asked Nonhlanla why the courier when they supposedly could not get hold of me contacted my bank to try and contact me. My question was not answered - she just said the courier will call you again. And she ended our conversation. I am fed up with rudeness of the Premier banking suite - why I even stay with FNB i do not know they just don't care
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Replies (1)CS
Charlene S's updateReviewer Update
23 Sept 2022, 10:45After the complaint - FNB has not contacted me - the contact was from the delivery company - who by the way insisted on speak to the card holder - which is a minor and then told me they need to speak to the dad.... which does not even have FNB account nor opended the account and wonder by wonder - i got 1 card - i have 2 sons - accounts app**** on the same day and only one delivered - If FNB actually contacted me and spend more time asking questions they would have know this - i emailed them but NOTHING
CS
Charlene S's update23 Sept 2022, 10:45
Reviewer Update
After the complaint - FNB has not contacted me - the contact was from the delivery company - who by the way insisted on speak to the card holder - which is a minor and then told me they need to speak to the dad.... which does not even have FNB account nor opended the account and wonder by wonder - i got 1 card - i have 2 sons - accounts app**** on the same day and only one delivered - If FNB actually contacted me and spend more time asking questions they would have know this - i emailed them but NOTHING