No service at FNB - So much for "How can we help you"..

Good day,

It has now once again come to a point where I have to go to a public forum to address an issue that could have just been sorted out if the people did their jobs properly.

Firstly, I went to FNB Walmer Park last year in Sept/Oct to change my account from paying R99 per month, to a pay as you use account which cost around R5 per month because I was not really using my FNB account anymore as I opened a Nedbank account. Someone must have slipped up because my account was never changed to the cheaper account which means R99 per month was deducted of that account after I requested for it to be changed to the cheaper pay as you use account. I then went to the FNB branch in Baywest mall on 05/07/2017 and asked them to please look into this and reverse the charges. The lady said she can see I was in the Walmer Park branch last year but that my request was never submitted for some reason. She then also said that my account can not be closed because someone needs to lower my risk level, and that it should be sorted in about 30 days. It is now 1 week short of 60 days and still nothing has been done. I just want to close my account with FNB so I can be done now for once and for all, is that really so much to ask??? Can someone please follow up on this as this is really starting to annoy me now. No one seems to do anything about me wanting to close my account.