1 reviews | Active since Jul 2017

14 May 2018, 16:12

No service at Fnb

Is anyone working at FNB loan department?I called the nr of fnb loan department to close the loans I settled because its still reflecting on my Banking profile. Each time you are put on hold.I emailed also requesting that the loans be closed and no success.The confirmation email from fnb said someone would contact me within 3 working days.Would it be easier to close my account and go to another bank who actually has people who wants to work?

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply14 May 2018, 17:04
Official

Good day George Bezuidenhout,

We thank you for taking the time to highlight your concerns and in order for us to be able to look into your matter, we require that you kindly provide us with a detailed description of your complaint. When responding please select private reply to protect your personal information from the public.

Upon receipt of this information we can forward to the relevant department to investigate this further and contact you with feedback.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

's update16 May 2018, 07:01
Reviewer Update
So you request a Private Reply just to ignore it like all the phone calls and emails?Pathetic service.