No Service at Branch

Good day

I required a company document to be banked stamp to verify my bank details. I therefore went into my branch in Musgrave and got a ticket for other services. Before I sat down a staff member queried what assistance I required and advised I wait for the customer agent. They were two agents, one had a customer and another did not. Additionally they was one customer before me. The one agent was discussing some matters with other staff and when they left he did not call any customers. The other agents customer finished and she then called the security to discuss some matter for about 5 minutes. She then called the customer before me. After waiting for 25 minutes I went and spoke to the lady at the entrance desk who said I must just wait. I then went to the agent who was not calling any customers and asked him why his not calling any customers as I am waiting for 25 minutes and just require a verification of bank details. He told me to wait and he will call me shortly. After about 2 minutes he called and I asked him to call the bank manager so that I can raise the terrible service with her. He tried calling her twice or thrice but they was no answer. He apologized for the service and conceded that I should never have waited that long for this small matter. I appreciate his apology but these things should not happen as frequent as you read online. The level of waiting service at the branch was unbelievable, for just one customer in the branch. If the branch was busy I would expect slower service which I have experienced in the past( slower than I expected though).

Please FNB get your customer service right. Your customers pay your bank fees on time and when we require a service more than using online banking your fail in that regard.