NO SERVICE AT ALL - EVERYTHING IS ALWAYS A STRUGGLE

I phoned FNB Business Bank on Monday this week (4 days ago) to change the name of my business. I was told by the call centre agent that only he can request for the forms to be sent to me and he gave me a ref number. I phoned back this morning, was cut off twice. The second consultant picked up my query using my account number. The third consultant Gomotso told me there is no query for me on system. Then she told me she needs the ref number that I could not find. She did not want to use my bank account number to find the query - eventually she gave into me and used my bank account number and confirmed that there is a query but NO reference number, she still needs the reference number in order to help me. Now I sit - still without any assistance at all. Still no forms. Morning spent trying to get service from a bank I am supposed to grow a business relationship with. PATHETIC - furstrating every time to deal with you FNB! NO SERVICE AT ALL. Everything is a struggle with you every single time