No service at all and empty promises

<p>So i received an SMS a few weeks ago stating that my cheque card will expire and that FNB will contact me to get the new one delivered. I thought they were on the ball but as the time came closer to my cards expire date they did nothing. So I decided to call them and after holding for 20 min I was assisted and they told me that the card is being delivered to a branch in my area. I told them that I did not want it delivered there as it is far out of my way to get it and they said they will contact me for the delivery address. I asked them to change it and they said I will have to pay for a new card then. I rep**** and said that is not fair as they did not contact me and that I will not be paying for a new one. The agent then placed me on hold for another 15 or 20 where I had to hang up because they obviously just hoped I would drop the call and they will not have to deal with me. I then added a comment to their complaints department and they gave me a call straight away.</p> <p>I told the agent on the other side that this is what I have been told and she said no the courier company will definitely contact me to confirm delivery address and it will happen before the old card expires. I accepted it and thank her and left it at that. Some time passed and still nothing, I was getting concerned as nobody contact me still regarding this. I then laid a complaint again and another person phoned me back. This guy told me that I need to phone the courier services and confirm details with them, I then said it’s a bit unfair for the user to be burdened with this and he then said he will phone them and phone me back and once again said I will get the new card before I the current one expires. Well as you can guess I have not received a call back and I am now being ignored and nobody is assisting me. I have not been rude or disrespectful to them and have been completely understanding towards this but now they are preventing me from accessing my money and I am paying for a service I am not getting. I feel this is also ******* as they are keeping from my money and ignoring my request to get the problem resolved.</p> <p> </p> <p>For what reason am I paying them a monthly fee and now after payday they are keeping me from my money. This is I feel less than acceptable and I would like some legal advice as this is preventing me from using my own money and they are not assisting.</p>