NO SERVICE AT ALL!!!!

WILL FNB EVER TAKE ME SERIOUSLY??? I HAVE EMAILED, SENT MESSAGES ON MESSENGER, INSTAGRAM AND CALLED AND GOT NO HELP AT ALL!!!! I PAID THE SETTLEMENT AMOUNT AS PER SETTLEMENT QUOTE, BUT THIS IS STILL REFLECTING ON MY ACCOUNT, THE ORIGINAL AMOUNT!!! I AM NOT GETTING THROUGH TO ANY OF YOUR PEOPLE, JUST TRANSFERED FROM THIS ONE TO ANOTHER, AND MIND YOUR THE CALLS ARE NOT FREE!!! WHY MUST WE GO THE UGLY ROUTE BEFORE WE GET PROPER SERVICE????