No Service at all

I went to the FNB branch in somerset mall last month to open an account, and when it I was finally assisted, the person had no idea what was going on. He did not know how to open a credit card, or the dffirent accounts that they offer. Needless to say, I had to go in again the next day to open my account as the consultant could not assist me, and as I was waiting for him to figure out how to open an account, everyone else left and there was no one else to assist him that is trying to assist me.

I was asked to rate my service via phone, and afterwards the manager phoned me to apologize. James was his name, he promised me two times that he will personally phone me, a call that I'm still waiting on.

After a long delay, my app and credit card have been approved, but they forgot to verify my device, so I had to go in for the third time.

Now a month later, I'm still waiting on my credit card to arrive, they loaded the credit card limit differently from the quote I received, I was billed for having a credit card, which I do not have, and the charged me a value added service which is no where agreed to in my contract.

I'm done with FNB, they are ********.