No service at all

It is absolutely impossible to get any response other than an automated email reply when trying to get hold of a lawyer. You are advised to send either your ID number or member number. Then you are told they will contact you within 48 hours. Send another email and the same thing happens. There is no point in having this service - which makes me think I will receive the same service with my policy - so it might be time to cancel them entirely. EG Ellis.