MS
Melissa S

1 reviews | Active since Feb 2011

26 May 2015, 13:54

No Service At All

We opened a business account for our trust. I have activated the card and registered online. I have attempted to have the online banking activated for more than a week - it allows me to log in and that is it - nothing else. It says on your online banking home page that after registering I would be called within 48 hours - It's been more than a week since. I tried to call the *** but have been on the line with 7 different people for 14 minutes only to be cutt off. Your consultants are useless. Each one transferring me to another, 7 in total.This is disgusting service! If I had known what a mess this would have been I would have opened a bank account at another bank.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 May 2015, 15:43
Official
Hello melhow,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 690823 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)