MS
Melissa S
1 reviews | Active since Feb 2011
26 May 2015, 13:54
No Service At All
We opened a business account for our trust. I have activated the card and registered online. I have attempted to have the online banking activated for more than a week - it allows me to log in and that is it - nothing else. It says on your online banking home page that after registering I would be called within 48 hours - It's been more than a week since. I tried to call the *** but have been on the line with 7 different people for 14 minutes only to be cutt off. Your consultants are useless. Each one transferring me to another, 7 in total.This is disgusting service! If I had known what a mess this would have been I would have opened a bank account at another bank.
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
26 May 2015, 15:43Hello melhow,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 690823 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 690823 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply26 May 2015, 15:43
Official
Hello melhow,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 690823 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 690823 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
